Play Nation warrants its Lifetime™ series of swing sets to be free from defects in workmanship and materials, under normal use and conditions, for the lifetime of the product for above ground structural wood components and for two years for all other components (e.g., swings, hardware, plastics, tarps, rope ladder, etc.) except Play Nation’s Super Scoop Slides™ and Super Tube Spiral Slides™. Play Nation warrants its Super Scoop Slides™ and Super Tube Spiral Slides™ to be free from defects in workmanship and materials, under normal use and conditions, for the lifetime of the product.
Play Nation warrants its Regal™, Imperial™, and Empire™ series swing sets to be free from defects in workmanship and materials, under normal use and conditions, for a period of fifteen years for above ground structural wood components and for two years for all other components (e.g., swings, hardware, plastics, tarps, rope ladder, etc.). Play Nation warrants all remaining products, including but not limited to its Free Standing Swing Set, Free Standing Tire Swing, See-Saw, Children’s Picnic Table with Umbrella and spring riders including all remaining accessories & grounds for one year to be free from defects in workmanship and materials, under normal use and conditions. Some items has no warranty as mentioned in its page.
Cosmetic imperfections and natural tendencies of wood such as peeling, splintering, warping, seasonal checking or cracking, knots or knot holes, etc. are normal characteristics of all outdoor wooden play equipment and are not covered by this warranty. Checks or cracks in wood components that do not affect the intended function of the part, piece or overall swing set are not covered under this warranty. Wood rot or decay that develops because the product was installed in an area with poor drainage is not covered under this warranty. Fading of stain, discoloration or mold on any wood part or accessory is not covered by this warranty. Cracks in plastic components, surface rust on hardware and chips on powder coated materials are not considered defects in material as long as they do not affect the functionality or structural integrity of the part or component in general.
It is the owner’s responsibility to maintain the play set. This includes but is not limited to staining and sealing the lumber as needed and regular inspection to be sure all hardware including screws are tight. Instructions for proper safety & maintenance can be found on Play Nation’s website. Imperfections or conditions that develop because of the owner’s failure to properly fix, move, maintain or resell the play set are not covered by this warranty. Play Nation will, at its discretion, replace any above ground part within the stated warranty period that is defective in workmanship or materials as per the above terms & conditions. This decision is subject to verification of the defect, which, at Play Nation’s discretion, may be accomplished by submitting photographs or by delivery of the defective part to Play Nation office. Any warranty claim must include the proof of purchase, including the date of purchase.
